Shipping Policy
Please read our shipping policy to understand how we handle shipments for purchases made on our website.
1. Shipping Processing Times
Physical Items
All physical item orders are processed within 3-5 business days unless specified as a made to order item which can take up to 10 business days to process. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Digital Items
All digital item orders are processed immediately. Digital orders that do not have a physical good attached to it, will immediately have a download link emailed after checkout. If we are experiencing a high volume of orders or multiple downloads in one order, links will be provided individually post checkout. If there you're experiencing difficulties downloading the digital items, please contact backyardbobwoodworks@gmail.com for a new link.
2. Shipping Rates & Delivery Estimates
Please note that all domestic US customer orders are shipped via USPS (Ground Advantage most commonly). Estimated delivery time of 5-8 business days. When an order is set to ship and the shipping label is printed, the customer will be emailed the tracking information. There may be a delay of 1 day between the shipping notification email and the tracking information being updated.
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are based on the method of shipment chosen and your shipment’s destination.
3. Damages
Backyard Bob Woodworks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier first to file a claim and then send an email to backyardbobwoodworks@gmail.com. Please save all packaging materials and damaged goods before filing a claim.
All order shipments are for the US only.
Please contact us at backyardbobwoodworks@gmail.com with any questions or concerns.